IT Support Technician Basic, CC

The IT Support Technician awards will prepare individuals to analyze and troubleshoot computer problems while also assisting computer users through telephone, virtual, or in-person modalities.

IT Support Technicians provide technical help to non-IT computer users. They respond to requests for help and solve a range of problems that vary with the industry and/or firm. Some technicians work for large software companies or for support service firms. Others work in call centers and assist customers through a problem step by step, such as re-establishing internet connections or troubleshoot routers or other hardware/software projects.